1. Returns & Eligibility

• You may return an item within [X] days of receiving it (for example, 7 or 15 or 30 days — you decide) if the item is unused, undamaged, and in its original packaging.

• Items such as [list non-returnable items if any — e.g. perishable goods, personal care items once opened, customized or personalized items] are non-returnable.

2. How to Request a Return or Refund

• To initiate a return or refund, contact us at [contact-email / phone] within the return period, providing your order number, item details, reason for return, and preferably photos (if the item is damaged or defective).

• We will evaluate your request and, if approved, notify you with return instructions (shipping address, how to ship back, whether you or we bear shipping costs).

3. Refunds & Exchanges

• Once we receive the returned item and inspect it, we will notify you about the approval or rejection of your refund/exchange.

• If approved, we will process a refund to the original payment method or offer a replacement/exchange (depending on your choice and product availability).

• Refund amount will exclude any shipping or handling charges (unless return was due to our error — e.g. wrong/damaged item).

4. Shipping Costs for Returns

• For returns due to buyer’s preference (e.g. wrong size, changed mind), you are responsible for return shipping costs.

• If the return is due to our error (wrong item shipped, defective product), we will provide a prepaid return shipping label or reimburse the return shipping cost.

5. Cancellation Before Dispatch

• If you wish to cancel an order before it is dispatched, you may contact us immediately. We will cancel and refund the amount (less any payment processing charges) if the order has not been shipped.

6. Non-Refundable / Final Sale Items

• Certain items may be marked as “final sale” or “non-returnable/non-refundable” — for example, [custom/personalized items, perishable goods, hygiene/personal care items once opened]. Such items cannot be returned or refunded.

7. Processing Time for Refund

• Refunds or exchanges will be processed within [X] business days after we receive the returned item and approve the request (or after cancellation request before dispatch).

• The actual credit/refund may take additional time depending on your payment provider/bank.

8. Contact Us for Refunds

If you have any questions or need assistance with returns or refunds, contact us at:
Phone: [+91 94620 68000]